May 17 – 23, 2021 The Ocean Course at Kiawah Island Golf Resort
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FREQUENTLY ASKED QUESTIONS

TICKETS & ORDER SUPPORT

All spectator tickets to include Wanamaker Club and Season Grounds Ticket Packages, as well as Monday through Sunday daily grounds tickets have sold-out through the Championship’s ticket registration program.

If you are interested in attending the 2021 PGA Championship, we encourage you to learn more about both the Official Ticket Exchange and Travel Packages provided by our partner PRIMESPORT

Q. What is the Official Ticket Exchange powered by PRIMESPORT?

A. The Official Ticket Exchange powered by PRIMESPORT is the only PGA-approved, secondary ticket marketplace that allows fans to buy and sell PGA Championship tickets with other fans. To learn more visit PRIMESPORT.com/PGAChampionship.

Q. What happens if the Championship is conducted without spectators due to COVID-19?

A. If the Championship is conducted without spectators due to COVID-19, those who have purchased tickets via the PGA of America will be entitled to a full refund. To review full terms & conditions click here.

Purchases made from secondary market websites may be subject to different refund terms if the event is ultimately conducted without spectators. The PGA of America will be unable to process refunds for those tickets.

Q. Do you have a policy for juniors?

A. Juniors 17 years of age and younger will be admitted onto the PGA Championship grounds FREE of charge when accompanied by a ticketed adult. Each ticketed adult will be permitted four (4) junior grounds admissions per day at no additional charge. Junior tickets may be picked up onsite at the Admission Sales & Will Call Office at the Championship main entrance on the day of admission. Junior tickets cannot be obtained in advance and will be available regardless of a sellout. 

Note: A junior ticket will NOT provide access to the Clubhouse or any hospitality area at the 2021 PGA Championship.

Q. Do you have a policy for members of the military?

A. To honor the men and women who serve our country in the Armed Forces, the Championship is pleased to offer Active Duty, Retirees*, Reserve, National Guard and their accompanying guest (limit one) complimentary daily grounds access to the Championship, regardless of sell-out. Beginning January 15, 2021, qualifying individuals may visit
pgachampionship.com to submit a copy of their Military ID or service verification in exchange for daily admission. 

Please note, these tickets cannot be upgraded to alternative venues, but are eligible for the junior admission policy. (*Career-retired with twenty years of qualifying military service and Department of Defense ID)

Q. How will I receive my ticket(s)?

A. All daily and weekly grounds tickets will be delivered digitally to the purchaser via email in April 2021. All Wanamaker Club Ticket Packages will be mailed to the purchaser at the shipping address provided in April 2021.

Q. I have purchased tickets during my assigned purchase window. How do I claim my one-time golf discount at Kiawah Island Golf Resort?

A. To claim your one-time golf discount, please present proof of purchase (order confirmation email) to Kiawah Island Golf Resort staff prior to play. The discount may be applied towards a single round of golf played between September 14, 2020 and April 2, 2021 and will be applied to standard seasonal rates. To learn more click here.

Q. I’m looking for a premium, all-inclusive hospitality experience. Is there an option for me?

A. Yes, a limited number of hospitality opportunities are available. Click here to learn more. 

Q. I am looking for Official PGA Championship Travel Packages to include tickets, accommodations, and transportation arrangements.

A. PRIMESPORT is the Official Travel Package Provider of the PGA Championship. To learn more about PRIMESPORT and review available packages, click here.

Q. Can I give my ticket to a family member or friend?

A. Tickets may be used by an individual other than the primary purchaser. However, each ticket may only be scanned at the gate once. 

Q. Can I come and go from the PGA Championship with my same ticket?

A. Once scanned, your ticket is expired. No same-day re-entry is permitted.

Q. I purchased tickets, but I cannot attend. What do I do now?

A. All ticket purchasers will be informed of the launch of the PRIMESPORT Official Ticket Exchange, a marketplace for authentic, verified inventory to the event, which will be available for 2021 PGA Championship ticket purchasers to list their tickets should their plans change.

Q. What is your refund policy?

A. Unless otherwise determined by PGA Tournament Corporation or The PGA of America, in their sole discretion, there shall be no refunds, rain checks, exchanges or replacements of tickets. To review full terms and conditions, click here

Q. Where do I go for order support, such as changing my shipping address or if I didn’t get an email order confirmation?

A. Email: tickets@thepga.com
Phone: (855) 295-9887
Monday - Friday (10:00am - 4:00pm Arizona Mountain Time)

VOLUNTEERS

To register or learn more about the 2021 PGA Championship Volunteer Program visit PGAChampionship.com/Volunteer

Q. How many shifts/hours will I be required to volunteer for?

A. Volunteers are asked to volunteer for approx. four (4), 4-6 hour shifts. You may request to work these shifts on separate days or back-to-back.

Q. What are the age requirements to volunteer?

A. Junior Volunteers are ages 16-21. Adult Volunteers are ages 22 and up.

Q: How much does the Volunteer Uniform Package cost?

A: Adult Volunteers pay a $210.00 Volunteer Package fee (plus applicable taxes and fees). There is no fee for the Junior Volunteer Package.

Q. If I am no longer able to volunteer, may I receive a refund?

A. You may receive a refund. If you have already received your volunteer uniform and credential, you must return these items before a refund can be processed. Please contact the Championship Office to request a refund.

Q. Does my credential allow me access to the Championship when I’m not volunteering?

A. All Volunteers will be provided with access to the grounds of The Ocean Course at Kiawah Island Golf Resort for the duration of the Championship to complete their scheduled shifts and act as PGA Ambassadors during unscheduled times. Therefore, you will receive a personalized, non-transferable Volunteer Credential which will provide access to the grounds all seven days of the 2021 PGA Championship. 

Q. Can I volunteer the same shifts as my spouse, friend, etc.?

A. Volunteers will be given the opportunity to submit their "Shift Preferences." This will allow each volunteer to indicate their available days, times and any special requests. Based on your preferences, your Committee Chair or Hole Captain will try their best to accommodate.

Q. When will I receive my Volunteer Shift Schedule?

A. Your individual schedule will be released in February 2021 in your volunteer profile. If you have any questions or conflicts with your shift assignments, please contact your designated Committee Chair or Hole Captain.

Q. When will I receive my uniform?

A. You will receive your uniform at Uniform and Credential Distribution (UCD) in March 2021 (strongly encouraged). If you cannot attend Distribution weekend, we will have your uniform in the Championship Office for you to pick up during regular business hours or by appointment. You may also pick up your uniform in Volunteer Headquarters prior to your first scheduled shift during Championship Week. 

Q. What if I live outside of 100 miles from Kiawah Island, SC?

A. Volunteers that live outside 100 miles of Kiawah Island will be mailed their Uniform and Credential Packet. If your mailing address is outside of the United States, we will contact you to make other arrangements.

Q. Can I purchase additional volunteer uniform pieces?

A. Yes, additional clothing will be available for purchase in Volunteer Headquarters during the Championship Week while supplies last.

Q. What do I do if my uniform does not fit?

A. We will have additional sizes to exchange with during Uniform and Credential Distribution (strongly encouraged). Size changes can also be done in the Championship Office or in Volunteer Headquarters during the Championship - however, we cannot guarantee size availability at that time.

Q. What if I am unable to attend Volunteer Committee Trainings?

A. We try to make trainings as mandatory as possible but do understand that people have conflicts. The PGA also provides online training modules for most of the volunteer committees. Please be sure to check to see if your committee has an online training. If not, we ask that you notify your Committee Chair and arrive to your first scheduled shift 30-45 minutes early to receive proper instruction.

PARKING & ACCOMMODATIONS

Q. Where will PGA public parking be located?

A. PGA public parking will be available near Freshfields Village with complimentary shuttle service provided to and from The Ocean Course. 

More information to include parking and shuttle times, rideshare pick-up/drop-off and specific directions will be communicated in 2021.

Q. Is there going to be a separate charge for parking?

A. No. PGA public parking will be available free of charge for all ticketed spectators. Carpooling is strongly encouraged.

There will be no vehicle access or public parking on Kiawah Island during the PGA Championship without proper PGA-issued credentials.

Q. I am a Kiawah Island Resident or will be staying on Kiawah Island during the Championship. How can I travel to The Ocean Course?

A. On-Island shuttle service will be provided for those staying on Kiawah Island during Championship Week. More information to include shuttle locations and pick-up/drop-off times will be communicated in 2021. 

Q. I am traveling to the Charleston, SC area for the 2021 PGA Championship. Where can I stay?

A. Explore Charleston is the authoritative source for information about visiting the Charleston area. We encourage you to visit their website which contains a multitude of resources for planning your trip. 

Q. Where can I learn more about Kiawah Island Golf Resort?

A. Please visit KiawahResort.com

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