May 17 - 23, 2021 The Ocean Course at Kiawah Island Golf Resort

102nd PGA Championship

PGA CHAMPIONSHIP COVID-19 INFORMATION HUB

The PGA of America has announced that the 2021 PGA Championship will be contested with a limited number of spectators on-site, May 17-23, at The Ocean Course at Kiawah Island (S.C.) Golf Resort. The decision to play with a spectator capacity of approximately 10,000 per day was made in coordination with the state of South Carolina, MUSC Health (the official medical services provider of the 2021 PGA Championship) and the Centers for Disease Control and Prevention.

Since the 2021 PGA Championship had previously sold out, the PGA of America will notify ticket holders of their order status via email. The limited number of tickets will be allocated based on a combination of factors, including the purchaser's original registration group, time of purchase and daily inventory available. 

Those who are not provided an opportunity to retain their ticket order or elect to forfeit their opportunity will receive a full refund.

Individuals or groups who purchased tickets from a secondary market platform other than pgachampionship.com or PRIMESPORT should contact that site directly. The PGA of America will be unable to process refunds for those tickets. 

Developed in concert with state public health authorities, all stakeholders are encouraged to review the PGA Championship's Commitment to Health to learn more about the Championship’s extensive health and wellness measures.

FAQS

GENERAL

Q. I still plan to attend the Championship as a spectator or volunteer. Will face coverings be required?

A. Yes. Face coverings are required for all spectators, staff and volunteers (ages 2 and up), including those who have received a COVID-19 vaccine. Please bring your own face coverings and wear them at all times, except when actively eating or drinking. You may remove your face covering while actively eating or drinking, but you must be stationary, remain 30 feet from the rope line, and maintain appropriate social distancing.

Per CDC guidelines, a face shield is not an appropriate substitute for a face covering. Face coverings should fit snugly around the sides of the face and cover the nose, mouth, and chin.

Q. What other measures are being taken to promote the health and well-being of those in attendance?

A. The PGA of America has developed extensive health and wellness policies for the 2021 PGA Championship in partnership with the state of South Carolina, public health officials, and our medical services provider MUSC Health. To learn more about the PGA’s Commitment to Health, click here.

TICKETS & ORDER SUPPORT

As a result of the reduced attendance measures being implemented, many ticket orders for the 2021 PGA Championship can no longer be fulfilled.

All ticket holders will receive email updates regarding the status of their order.

Q. I purchased tickets for the 2021 PGA Championship. How does the reduced attendance announcement impact me?

A. As a result of the measures being implemented for spectator health and well-being, many ticket orders for the 2021 PGA Championship can no longer be fulfilled. All ticket holders who purchased tickets from the PGA will receive an email detailing next steps. If you do not receive this email, please contact ticket order support at tickets@thepga.com or (855) 295-9887, Monday - Friday (10:00am - 4:00pm Arizona Mountain Time).

Q. How do I request a refund?

A. If you purchased tickets directly from the PGA, you will receive an email providing updates on the status of your order. Refund instructions will be provided within this communication. Refund requests cannot be submitted over the phone or via email to the general inbox.

Q. What should I do if I have not received an email or cannot access the email address my tickets were purchased with?

A. Please contact ticket order support at tickets@thepga.com or (855) 295-9887, Monday - Friday (10:00am - 4:00pm Arizona Mountain Time). 

Please note: Refund requests cannot be submitted over the phone or via the general inbox. Ticket order support will only be able to assist in updating your email record.

Q. I purchased tickets through the PRIMESPORT Ticket Exchange. Am I entitled to a refund?

A. If you purchased tickets through the Official PRIMESPORT Ticket Exchange you will receive an email directly from PRIMESPORT communicating the status of your order. If you have not received this email, you can contact PRIMESPORT Customer Service at (800) 591-9198, Monday – Friday (9:00am – 7:00pm Eastern Standard Time).

Q. I purchased an Official Travel Package through PRIMESPORT. Am I entitled to a refund?

A. If you purchased an Official Travel Package through PRIMESPORT you will receive an email directly from PRIMESPORT communicating the status of your order. If you have not received this email, you can contact PRIMESPORT Customer Service at (800) 591-9198, Monday – Friday (9:00am – 7:00pm Eastern Standard Time).

Q. I have listed or sold my tickets through the PRIMESPORT Ticket Exchange. What does this announcement mean for me?

A. If you have listed or sold tickets on the Official PRIMESPORT Ticket Exchange, you will receive an email from PRIMESPORT communicating the status of your order. If you have not received this email, please contact PRIMESPORT Customer Service at (800) 591-9198, Monday – Friday (9:00am – 7:00pm Eastern Standard Time).

Q. What if I purchased tickets from an entity other than the PGA?

A. If your ticket was purchased from a secondary market website other than PGAChampionship.com or PRIMESPORT, please contact that site directly. We are unable to process refunds for those tickets.

Q. Will juniors be able to attend the Championship free of charge?

A. The PGA of America will be unable to extend its standard junior admission policy that provides complimentary access for juniors ages 17 & under with a ticketed adult in 2021 due to spectator limitations. Spectators of all ages are still permitted to attend the event but must hold a valid ticket. The PGA of America continues its commitment to growing the game of golf through PGA Jr. League, the flagship youth pillar program of PGA REACH and we look forward to reinstating the complimentary policy at future Championships.

Q. Do you have a policy for members of the military?

A. The PGA of America has a time-honored tradition of offering complimentary daily grounds passes to qualifying military members. Unfortunately, due to spectator limitations, the PGA will not be able to honor this commitment in 2021. The PGA of America will continue to support PGA HOPE (Helping Our Patriots Everywhere), the flagship military program of PGA REACH. We look forward to reinstating the complimentary policy at future events.

Q. How is the ticketing policy for PGA of America Members (Professionals) impacted by the reduced attendance measures?

A. We still plan to welcome all PGA Professionals onsite with complimentary access for themselves and one (1) guest at the 2021 PGA Championship. PGA of America Members, Associates and PGA Golf Management University Students should monitor PGA.org for future updates.

VOLUNTEERS

For more information and to log in to your Volunteer Profile, please visit PGAChampionship.com/Volunteer

Q. I am a registered volunteer for the 2021 PGA Championship. How does the reduced attendance announcement impact me?

A. As a result of the reduced attendance measures being implemented, some volunteer committee roles have changed or may no longer be needed. All registered volunteers will receive email instructions from the PGA regarding the status of their committee and next steps.  Please refer to that email and if you have additional questions feel free to contact the Volunteer Operations Team.

Q. If I am no longer able to volunteer, will I receive a refund?

A. Yes. If you are no longer able to volunteer, you may request a refund. If you have already received your volunteer uniform and credential, you must return these items before a refund can be processed. To withdraw your volunteer position and request a refund of the Uniform Package Fee, please contact the Championship Office at 2021pga@pgahq.com.

Q. Where can I find more information about the Volunteer Program?

A. Additional information regarding the specifics of your committee, Newsletters, Schedules, Uniforms, etc. can be found in your Volunteer Profile.

PARKING & ACCOMMODATIONS

Q. Where will PGA public parking be located?

A. PGA public parking will be located at Lot GP near Freshfields (830 Kiawah Island Parkway, Johns Island, SC 29455). Complimentary shuttle service to and from The Ocean Course will be provided. Please note that face coverings will be required on all PGA-operated  shuttles.

More information regarding parking, shuttle schedules, rideshare pick-up/drop-off and specific directions will be communicated in April 2021.

Q. Will there be an additional charge for parking?

A. No. PGA public parking will be available for all ticketed spectators, free of charge. Space is limited and carpooling is strongly encouraged.

Vehicle access and public parking on Kiawah Island will be restricted during the PGA Championship. All vehicles entering the island must provide proper PGA-issued credentials.

Q. I am a Kiawah Island resident or will be staying on Kiawah Island during the Championship. How can I travel to The Ocean Course?

A. Complimentary on-Island shuttle service will be provided for those staying on Kiawah Island during Championship Week. More information regarding shuttle locations and schedules will be communicated in April 2021.

Q. I am traveling to the Charleston, SC area for the 2021 PGA Championship. Where can I stay?

A. Explore Charleston is the authoritative source for information about visiting the Charleston area. We encourage you to visit their website, which contains a multitude of resources for planning your trip.

Q. Where can I learn more about Kiawah Island Golf Resort?

A. Please visit KiawahResort.com.

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