MOBILE TICKET GUIDE

A. Additionally, you can access your tickets via your account under the Tickets section.

All ticket purchasers will receive an email with a link to access their mobile tickets from sender tickets@festivalticketing.com by May 15, 2021. Save this email so you can easily access it later. On the email, click View Tickets and login with your username and password. These are the credentials you signed in with when you purchased your tickets. Once logged in, you will find all of your tickets for the Championship. From there, you can download tickets to your Apple Wallet or transfer tickets to a friend. 

Additionally, you can access your tickets via your account under the Tickets section.

A. Transferring tickets to a different end-user is simple. Once in your ticketing account, navigate to your mobile tickets and select the transfer link for each ticket you wish to transfer. Once clicked, you will be prompted to enter a few pieces of information about the recipient in order to initiate the transfer.

A. You will need the first name, last name, and email address of the individual. You are not able to transfer or share a ticket via text message.

A. Tickets can be transferred only one time by the ticket holder. You do have the option to cancel a transfer before the tickets are accepted by the recipient. Each ticket may only be scanned at the gate once for admission into the Championship.

A. After you submit a transfer, you will receive a confirmation page letting you know the transfer was successful. Email notifications will also be sent to the transfer recipient and the ticket holder. Once your guest accepts the transfer, they will receive an additional email that contains a link to their tickets. Please note, a ticket holder can click on the Manage Transfer button to view the transfer details, resend the transfer email, or cancel the transfer prior to the guest accepting the ticket only.

A. To accept a ticket transfer, the recipient will need to click the Accept Transfer button in the email notification they receive. Once accepted, the person receiving the transfer will receive an email that contains a link to their tickets.

A. Each QR code is an individual ticket for a single use. Each person entering the Championship will require a ticket to gain entry. If you have a ticket for a specific venue, the QR code will grant entry into the event grounds and the specific venue and will be scanned upon arrival at each location for a one-time use. If you wish to share your ticket with a friend, click on the “Share Ticket” link under each QR code.

A. There will be no daily re-entry to the grounds. If you leave the grounds, you must have an unscanned ticket to return to the Championship. Once your ticket has been scanned, it will no longer provide admission. The only exception is when the Weather Warning signs have been posted. Please review the Championship’s admission policies.

A. If arriving separately, you can transfer a ticket to each member of your party. This will allow you and your guest(s) to arrive at your own convenience. Access your ticket account here, select the tickets you wish to transfer and enter the recipient’s first name, last name and email address. They will receive an email instructing them to accept their tickets. They will need to log into their existing Festival Ticketing (Elevate Tickets) account or create a new account to accept their tickets. Once your guest(s) have accepted the transfer, they will be able to add the tickets to their Apple Wallet. If not adding to Apple Wallet, we strongly encourage you to save log-in information on a secure, personal browser.

A. You can view all active tickets in your account by scrolling up and down on your smartphone. It is highly encouraged that you transfer a ticket to each member of your party to allow for the easiest entry and access into the Championship.

A. If your ticket was purchased from a secondary market website other than PGAChampionship.com or PRIMESPORT, we are unable to assist or verify in the authenticity of those tickets. Purchasing from unauthorized third-party sellers is discouraged as any duplicate or fraudulent tickets will be denied from admission. Please only accept tickets from people you know and trust.

A. A barcode transferred to paper will not be accepted at the gate. Mobile tickets on a mobile device are the only acceptable tickets at the gate.

A. If you are unable to access tickets via your phone upon arrival at the Championship, please visit the box office at the main entry gate and be prepared to present your order number or ticket account login information.

A. Ticket purchasers without access to a smartphone are encouraged to contact us at tickets@thepga.com. Once it is confirmed that the ticket holder’s phone is unable to receive mobile tickets, a representative will reach out to review options for the Championship.

A. For ticket order support, please contact our team at tickets@thepga.com or (855) 295-9887, Monday - Friday (10:00am - 4:00pm Arizona Mountain Time; 1:00pm - 7:00pm Eastern Standard Time).