Frequently Asked Questions


General Information

What are the gate hours during Championship Week?

Championship gate hours are as follows:

Monday, May 15 - Wednesday, May 17

7:00 AM - 7:30 PM

Thursday, May 18 - Friday, May 19

6:15 AM - 8:15 PM

Saturday, May 20 - Sunday, May 21

7:15 AM - 8:00 PM

Please consult the Championship Schedule of Events for more information.

May I leave and re-enter the Championship grounds?

No. Once scanned, your ticket is expired. No same-day re-entry is permitted.

May I bring a camera?

Cameras are only allowed on-site during Practice Rounds, Monday through Wednesday, and are not permitted on-site during Championship Rounds, Thursday through Sunday. Please consult the Mobile Device Policy for guidelines regarding mobile device photo, audio, and video capturing while on-site.

May I take pictures?

Please consult the Mobile Device Policy for guidelines regarding mobile device photo, audio, and video capturing while on-site.

Can I bring my pet to the Championship?

Service animals are permitted throughout the grounds; however this does not include emotional support animals, therapy animals, or companion animals. Pets are not allowed and will be turned away. Only legitimate service animals that are properly trained and under the proper care of their owners will be provided with the appropriate credentials.

Where can I buy Championship merchandise?

The PGA Shops presented by Chase Sapphire will be located near the Main Spectator Entrance.

What services and viewing opportunities are available for those with physical disabilities

The PGA Championship is a fully accessible event, and we are dedicated to continually improving our efforts to ensure that everyone has access to all Championship amenities. To learn more about the services provided this year, click here.

Where is lost and found?

Lost and Found will be located at the Information tent near the Main Spectator Entrance.

May I smoke on the Championship Grounds?

Smoking, including but not limited to, cigars, pipes, cigarettes, and e-cigarettes will be prohibited in any permanent or temporary buildings, inclusive of hospitality areas, on patios, decks or raised platforms, grandstands and bleachers at the PGA Championship. Smoking is permitted on the grounds, 20 feet from any structures listed above.

What can or can’t I bring into the Championship?

Please view the Items to Leave at Home section of the Spectator Guide to learn more.

Do infants require their own ticket?

Children under the age of 2 do not require an admission ticket to enter the Championship.

Do infants require their own ticket?

Children under the age of 2 do not require an admission ticket to enter the Championship.

What payment methods are accepted on-site?

The following methods of payment are accepted onsite at the PGA Championship, identified by location. All on-site transactions will be cashless. No cash or checks will be accepted.

  • The PGA Shops presented by Chase Sapphire: American Express, MasterCard, VISA, Discover Card
  • Market Concession and Beverage Stands: American Express, MasterCard, VISA, Discover Card, Apple Pay, and Google Pay
Is there anything I should know about COVID-19 and health and wellness policies or procedures?

The health and well-being of all spectators, volunteers, players, caddies, and staff remains the number one priority for the PGA of America and our Championships. As CDC guidelines, as well as state and local requirements continue to evolve, the PGA of America is working with local officials, as well as our medical partners, to monitor all COVID-19 developments. Please view the Admissions, Conduct, and Health & Wellness Policies section of the Spectator Guide to learn more.

Where can I find more information about the Volunteer Program?

Additional information regarding the specifics of your committee, Newsletters, Schedules, Uniforms, etc. can be found in your Volunteer Profile.

Ticketing

When will I receive my tickets?

All spectator tickets will be accessed via the AXS Mobile App approximately 3 weeks in advance of the Championship. Ticket holders will be notified via email from the sender axs@axs.com when tickets are available. Learn more about your mobile ticket experience below. Any tickets purchased from pgachampionship.com within 3 weeks of the Championship will be delivered to the purchaser immediately following purchase.

How do I access my mobile tickets?

To access your mobile tickets, please download the AXS Mobile App from the Apple App Store or Google Play Store. To learn about accessing, transferring and using your mobile tickets please review our Mobile Ticket Guide.

How do I transfer my mobile tickets?

Transferring tickets to a different end-user is simple and will require just a few clicks and your recipient email address. To learn more, please review our Mobile Ticket Guide.

How do I scan my mobile tickets?

Before you leave for the Championship, please make sure you have downloaded the AXS Mobile App and signed into your account.

At the entrance, open the AXS app, scan your Mobile ID and redeem the amount of tickets you are using on that day. Please note, for security purposes your Mobile ID refreshes every 60 seconds to a new QR code so any screenshot or print out will not scan valid. At the gate you must present the Mobile ID in the app for admission.

I know I purchased tickets but I cannot locate my confirmation of purchase. What should I do?

First, check your inbox for an email from support@festivalticketing.com that contains your order confirmation.

If you cannot locate a confirmation email, please download the AXS Mobile App and sign-in with your username and password.

Please try all active email addresses that may have been used to purchase tickets and use the forgot password feature if necessary.

You will receive an email from axs@axs.com letting you know that tickets are ready to be viewed in the AXS Mobile app.

Still having trouble locating your order confirmation or signing in into your AXS Mobile App?

Please contact our team at tickets@thepga.com or (855) 295-9887, Monday - Friday (8:00 AM 10:00 PM CST and Saturday - Sunday 12:00 PM - 10:00 PM CST)

How do I change the email address on my AXS account?

If you need to update your email address please contact our team at tickets@thepga.com or (855) 295-9887, Monday - Friday (8:00 AM 10:00 PM CST and Saturday - Sunday 12:00 PM - 10:00 PM CST).

Please be ready to provide your order confirmation details, sent from support@festivalticketing.com following your purchase.

Where can I view my ticket purchase details?

To view order details, please visit your PGA Fan Account and sign in with your AXS Account information. Navigate to the Orders screen to view order details.

You may also check your inbox for an email from support@festivalticketing.com that contains your order confirmation.

Please note, the AXS Mobile App is the only way to access your tickets for entry into the championship.

Can I print my tickets at home?

No. Printed tickets will not be accepted at the PGA Championship. If you are having difficulty accessing your mobile ticket on your day of attendance, please have your order number and email address handy and visit the Championship Admissions Offices located at the Main Spectator or Kilbourn Gate Entrances.

What if I don’t have a smartphone?

AXS Mobile ID via the AXS Mobile App is the only form of entry, but if you don’t have access to a smartphone, please visit the Championship Admissions Office(s) with a copy of your order confirmation and a license matching the name on the ticket order.

Can I have multiple tickets on the same mobile device?

You can view all active tickets in your account by scrolling up and down on your smartphone. It is highly encouraged that you transfer a ticket to each member of your party to allow for the easiest entry and access into the Championship.

What if my guests and I are arriving at the Championship separately?

If arriving separately, you can transfer a ticket to each member of your party. This will allow you and your guest(s) to arrive at your own convenience. To transfer a ticket, select the tickets you wish to transfer and enter the recipient’s first name, last name and email address. The recipient will receive an email instructing them to download the AXS Mobile App and create an account to access their tickets. Please refer to the Mobile Ticket Guide for ticket transfer instructions.

I purchased Championship+ Tickets. What does this include?

In 2023, all daily Championship+ Ticket holders will participate in the PGA Championship’s all-new Food & Non-Alcoholic Beverage Program. To learn more about the PGA Championship+ Food & Non-Alcoholic Beverage Program and how it works, click here.

What if I purchased tickets from an entity other than the PGA?

If your ticket was purchased from a secondary market website other than PGAChampionship.com or On Location, we are unable to assist or verify the authenticity of those tickets. Purchasing from unauthorized third-party sellers is discouraged as any duplicate or fraudulent tickets will be denied from admission. Please only accept tickets from people you know and trust.

I purchased tickets, but can no longer attend. Where can I go to sell my tickets?

On Location’s Official PGA Championship Ticket Exchange allows fans to buy and sell tickets online in a convenient, safe, and 100% guaranteed environment. The PGA of America reminds fans that purchasing tickets from unauthorized vendors may result in fraudulent purchases.

I bought or sold tickets through On Location’s Official Ticket Exchange. Who do I contact with a question about my order?

Email: guestservices@onlocationexp.com

Phone: 800-591-9198

Hours: Monday - Friday (9:00am to 7:00pm EST) and Saturday - Sunday (10:00am to 5:00pm EST)

Do you have a policy for youth?

Juniors 17 years of age and younger will be admitted onto the PGA Championship grounds FREE of charge when accompanied by a ticketed adult. Each ticketed adult will be permitted four (4) junior grounds admissions per day at no additional charge. Junior tickets may be picked up on-site at the Admissions Office located at the Main Spectator Entrance on the day of admission.

Junior tickets cannot be obtained in advance and will be available regardless of a sell-out. Please note, junior tickets do not gain access into private hospitality areas or clubs and do not receive access to the Championship Inclusive Food & Non-Alcoholic Beverage Program.

Children under the age of 2 do not require an admission ticket to enter the Championship.

Do you have a policy for members of the military?

To honor the men and women who serve our country in the Armed Forces, the Championship is pleased to offer Active Duty, Retirees*, Reserve, National Guard, and their accompanying guest (limit one) complimentary daily grounds access to the Championship. Read the full policy here.

What is your refund policy?

Unless otherwise determined by PGA Tournament Corporation or The PGA of America, in their sole discretion, there shall be no refunds, rain checks, exchanges or replacements of tickets. To review full terms and conditions, click here.

Transportation & Parking

Where do I park?

PGA Public Parking (Lot GP 1)

West of Oak Hill Country Club, off-site PGA Public Parking will be complimentary and located at Monroe Community College (1000 E Henrietta Rd, Rochester, NY 14623).

As you approach Monroe Community College (Brighton Campus), please follow signage and traffic control to PGA Public Parking (Lot GP 1). Complimentary shuttle service will be provided to and from the Main Spectator Entrance at Oak Hill Country Club.

PGA Public Parking (Lot GP 2)

Northwest of Oak Hill Country Club, off-site PGA Public Parking will be complimentary and located at Rochester Technology Park (789 Elmgrove Rd, Rochester, NY 14624).

As you approach the Technology Park, please follow signage and traffic control to PGA Public Parking (Lot GP 2). Complimentary shuttle service will be provided to and from the Main Spectator Entrance at Oak Hill Country Club.

Lot GP 1 and GP 2 will be open Monday, May 15 - Sunday, May 21, 2023.

Please note that during the Championship Rounds, Thursday - Sunday, Lot GP 1 at Monroe Community College may fill to capacity. Please monitor PGA Championship social channels (@pgachampionship) and the On-Site Guide for the latest updates. In this scenario, spectators would be directed to Lot GP 2 at Rochester Technology Park (789 Elmgrove Rd, Rochester, NY 14624).

Will there be an additional charge for parking?

No. PGA public parking will be available for all ticketed spectators and volunteers free of charge. Please review the Transportation & Parking section of the Spectator Guide to learn more.

Are there bike racks available?

Bike racks will only be available at the Kilbourn Gate Entrance.

Where is handicapped parking located

Designated accessible parking for those requiring lift-equipped transportation to the course will be available at 3750 Monroe Avenue, Rochester, NY 14534. You will need a verified Disabled Person Parking placard, permit, or license plate to enter this parking lot. The person to whom the placard or plate is issued must be present in the vehicle, as a driver or passenger.

Please note that it’s against the law to park in an accessible parking space without the required ADA credentials or to fraudulently use someone else's in order to gain access to ADA parking spots.

The front rows of PGA General Public Parking lots will also be reserved for spectators not requiring lift-equipped transportation but who have a Disabled Person Parking placard, permit, or license plate for their vehicles. Wheelchairs will not be available for rent, but spectators may bring wheelchairs with them to the Championship.

To learn more about the accessibility services offered at the PGA Championship, click here.

Food & Beverage

Click here for the complete Food & Beverage Experience Guide
What is included with my Championship+ ticket?

Championship+ ticket allows ticket holders to redeem food and non-alcoholic beverages at all on-course concession venues at no additional cost.

Is alcohol included with my Championship+ ticket?

Non-alcoholic beverages are included with the ticket. Alcoholic beverages are available for purchase at all concessions locations.

What specifically can a guest select when visiting a concession market?

Guests can select from various entrées, non-alcoholic beverages, and snack items.

Can a guest purchase a Championship+ ticket the day of the championship?

Championship+ tickets are not available the day of the championship.

How does on-course staff know that a spectator has a Championship+ ticket?

Guests that have a Championship+ ticket will be provided a wristband at the entrance gates.

Do I have the same wristband for all Championship days?

You will be provided a different wristband for each day of the Championship.

Where are items and markets located?

The PGA Championship On-Site Guide (coming soon) provides a course map with all concession locations, including for the Championship+ program.

What food & beverage items are available through the Championship+ Food & Non-Alcoholic Beverage Program?

Click here to view a full list of menu items.

I am a Championship+ Ticket holder and I am bringing my children to the PGA Championship through the Junior Admission Policy. Do they receive access to the Championship+ Food & Non-Alcoholic Beverage Program?

No. Juniors who attend the Championship through the Junior Admission Policy do not receive access to the Championship+ Program. Food & Beverage is available for purchase at all concession venues throughout the grounds.

Are there options for individuals with dietary restrictions?

Yes. Vegan and vegetarian options are available at all concession markets. If you have an allergy or ingredient related question, please speak with a member of our team at any on-course concession venue.

What is the ordering and checkout process?

At the register, Championship+ Ticket holders will present their daily Championship+ wristband to the attendant to seamlessly checkout. Any alcoholic beverages will be transacted separately and may be paid for with any accepted cashless payment method.

Is there a limit on the number of transactions I can make?

No, however, in order to reduce food waste and unauthorized sharing of Championship+ Ticket benefits, any abuse or excessive utilization of the program may result in the suspension or revocation of access, as determined in the PGA’s sole discretion.

If I transfer a Championship+ Ticket to a friend or guest, is the Championship+ Food & Non-Alcoholic Beverage Program still accessible to them?

Yes. All spectators entering the grounds with a Championship+ Ticket will receive access to the program.

Can I bring my own water into the grounds?

Yes, each spectator, regardless of ticket type, is permitted to bring one unopened bottle of water onto the grounds. Water is included at no additional cost for all ticket and credential holders and available at Market Concessions, Bars and Water Stations throughout the course.

Can I bring my own food for dietary purposes?

Spectators with particular dietary needs are permitted to bring limited food items onto the grounds. Permitted food items include baby formula and food.

Can I come back and pick up my Championship+ wristband later in the day?

No, a daily wristband will be applied upon entry to the championship and should not be removed at any point during the day. Spectators are reminded that the PGA Championship has a no daily readmission policy and that Championship+ wristbands are not a form of admission.

I have lost my wristband or it has been applied too tight. Can I receive a replacement?

If you need a replacement wristband because it has been lost, please bring your mobile admission ticket, a copy of your confirmation or ticket delivery email from AXS Ticketing, and your photo ID to the Admissions Office near the Main Spectator Entrance. Individuals requesting a replacement wristband may incur a $25.00 fee and will not be issued to spectators who are unable to present any of these proof of purchase items.

If you need a replacement wristband because it has become too tight, please visit the Information tent at the Main Spectator Entrance.