Frequently Asked Questions

Have a Question? We Have Answers!

General Information


What are the gate hours during Championship Week?

Championship gate hours are as follows. Monday – Wednesday (7:00 AM – 7:30 PM), Thursday – Friday (6:30 AM – 8:00 PM), Saturday – Sunday (6:30 AM – 7:30 PM). All times Central. Please consult the Championship Schedule of Events for more information.

May I leave and re-enter the Championship grounds?

No. Once scanned, your ticket is expired. No same-day re-entry is permitted.

May I bring a camera?

Cameras are only allowed on-site during Practice Rounds, Monday through Wednesday, and are not permitted on-site during Championship Rounds, Thursday through Sunday. Please consult the Mobile Device Policy for guidelines regarding mobile device photo, audio, and video capturing while on-site.

May I take pictures?

Please consult the Mobile Device Policy for guidelines regarding mobile device photo, audio, and video capturing while on-site.

Can I bring my pet to the Championship?

Service animals are permitted throughout the grounds; however this does not include emotional support animals, therapy animals, or companion animals. Pets are not allowed and will be turned away. Only legitimate service animals that are properly trained and under the proper care of their owners will be provided with the appropriate credentials.

Where can I buy Championship merchandise?

The PGA Shops will be located between the Main Spectator Entrance and Practice Range.

Is there a place where I can charge my phone?

Portable phone chargers are available for rent or purchase near the PGA Shops.

Is first aid available?

First-aid stations staffed by medical professionals will be located between the Main Spectator Entrance and Practice Range and near Hole 15 Tee.

What services and viewing opportunities are available for those with physical disabilities?

The PGA Championship is a fully accessible event, and we are dedicated to continually improving our efforts to ensure that everyone has access to all Championship amenities. To learn more about the services provided this year, click here.

Where is lost and found?

Lost and Found will be located at the Information Tent in Maxwell Plaza near the PGA Shops.

May I smoke on the Championship Grounds?

Smoking, including but not limited to, cigars, pipes, cigarettes, and e-cigarettes will be prohibited in any permanent or temporary buildings, inclusive of hospitality areas, on patios, decks or raised platforms, grandstands and bleachers at the PGA Championship. Smoking is permitted on the grounds, 20 feet from any structures listed above.

What can or can’t I bring into the Championship?

Please view the Items to Leave at Home section of the Spectator Guide to learn more.

Do infants require their own ticket?

Children under the age of 2 do not require an admission ticket to enter the Championship.

What payment methods are accepted on-site?

The following methods of payment are accepted onsite at the PGA Championship, identified by location. All on-site transactions will be cashless. No cash or checks will be accepted. 

  • The PGA Shops: American Express, MasterCard, VISA, Discover Card
  • Market Concession and Beverage Stands: American Express, MasterCard, VISA, Discover Card, Apple Pay, and Google Pay
Is there anything I should know about COVID-19 and health and wellness policies or procedures?

The health and well-being of all spectators, volunteers, players, caddies, and staff remains the number one priority for the PGA of America and our Championships. As CDC guidelines, as well as state and local requirements continue to evolve, the PGA of America is working with local officials, as well as our medical partners, to monitor all COVID-19 developments. Please view the Admissions, Conduct, and Health & Wellness Policies section of the Spectator Guide to learn more.

Where can I find more information about the Volunteer Program?

Additional information regarding the specifics of your committee, Newsletters, Schedules, Uniforms, etc. can be found in your Volunteer Profile.

Ticketing


When will I receive my tickets?

All spectator tickets will be delivered via email from a tickets@festivalticketing.com address approximately 4 weeks in advance of the Championship. Any tickets purchased from pgachampionship.com within 4 weeks of the Championship will be delivered to the purchaser shortly after purchase.

I know I purchased tickets but I cannot locate my confirmation of purchase. What should I do?

First, check your inbox for an email titled 2022 PGA Championship Order Confirmation from the sender tickets@festivalticketing.com.

If you cannot locate a confirmation email, please visit the mobile ticket account log-in page, and log-in with your username and password. Please try all active email addresses that may have been used to purchase tickets and use the forgot password feature if necessary.

Within your ticket account manager, click on your 2022 PGA Championship order for an overview of your purchase and to view the items in your order. You may also click Email Receipt to send a confirmation of your purchase to your email address. Please note, that tickets will not be available until four weeks prior to the championship.

Still having trouble locating your order confirmation or logging into your ticket account log-in page?

Please contact our team at tickets@thepga.com or (855) 295-9887, Monday - Friday (10:00am - 4:00pm Arizona Mountain Time).

How do I access my mobile tickets?

A. To learn about accessing, transferring and using your mobile tickets please review our Mobile Ticket Guide.

How do I transfer my mobile tickets?

A. Transferring tickets to a different end-user is simple and will require just a few clicks and your receipt’s email address. To learn more, please review our Mobile Ticket Guide.

Can I print my tickets at home?

No. Printed tickets will not be accepted at the PGA Championship. If you are having difficulty accessing your mobile ticket on your day of attendance, please have your order number and email address handy and visit the Admissions and Will Call office near the Main Spectator Entrance. Keep an eye on this page for future updates to include a mobile ticket guide with complete details on how to access your tickets, transfer, and present for admission into the grounds.

What if I don’t have a smartphone?

A. Ticket purchasers without access to a smartphone are encouraged to bring a printed order confirmation and a valid ID that matches the name on the ticket order to the Admissions Office located at the Main Spectator Entrance on-site to receive their tickets.

Can I have multiple tickets on the same mobile device?

You can view all active tickets in your account by scrolling up and down on your smartphone. It is highly encouraged that you transfer a ticket to each member of your party to allow for the easiest entry and access into the Championship.

What if my guests and I are arriving at the Championship separately?

If arriving separately, you can transfer a ticket to each member of your party. This will allow you and your guest(s) to arrive at your own convenience. Access your ticket account here, select the tickets you wish to transfer and enter the recipient’s first name, last name and email address. They will receive an email instructing them to accept their tickets. They will need to log into their existing Festival Ticketing (Elevate Tickets) account or create a new account to accept their tickets. Once your guest(s) have accepted the transfer, they will be able to add the tickets to their Apple Wallet. If not adding to Apple Wallet, we strongly encourage you to save log-in information on a secure, personal browser.

What if I purchased tickets from an entity other than the PGA?

If your ticket was purchased from a secondary market website other than PGAChampionship.com or On Location, we are unable to assist or verify in the authenticity of those tickets. Purchasing from unauthorized third-party sellers is discouraged as any duplicate or fraudulent tickets will be denied from admission. Please only accept tickets from people you know and trust.

I purchased tickets, but can no longer attend. Where can I go to sell my tickets?

On Location’s Official PGA Championship Ticket Exchange allows fans to buy and sell tickets online in a convenient, safe, and 100% guaranteed environment. The PGA of America reminds fans that purchasing tickets from unauthorized vendors may result in fraudulent purchases.

Note: At present, only sold-out ticket types can be bought and sold on the Official Ticket Exchange.

I bought or sold tickets through On Location’s Official Ticket Exchange. Who do I contact with a question about my order?

Email: guestservices@onlocationexp.com

Phone: 800-591-9198

Hours: Monday - Friday (9:00am to 7:00pm EST) and Saturday - Sunday (10:00am to 5:00pm EST)

Do you have a policy for youth?

Juniors 17 years of age and younger will be admitted onto the PGA Championship grounds FREE of charge when accompanied by a ticketed adult. Each ticketed adult will be permitted four (4) junior grounds admissions per day at no additional charge. Read the full policy here.

Do you have a policy for members of the military?

To honor the men and women who serve our country in the Armed Forces, the Championship is pleased to offer Active Duty, Retirees*, Reserve, National Guard, and their accompanying guest (limit one) complimentary daily grounds access to the Championship. Subject to availability. Read the full policy here.

Can I come and go from the PGA Championship with the same ticket?

Once scanned, your ticket is expired. No same-day re-entry is permitted.

What is your refund policy?

Unless otherwise determined by PGA Tournament Corporation or The PGA of America, in their sole discretion, there shall be no refunds, rain checks, exchanges or replacements of tickets. To review full terms and conditions, click here.

I purchased Championship Tickets. What does this include?

Championship Ticket holders (Thu-Sun) will participate in the PGA Championship’s inclusive food & non-alcoholic beverage program. To learn more about your Championship food & beverage experience, click here.

How do I change the email address on my mobile ticket account?

If you need to update your email address please visit our mobile ticket account log-in page and follow the steps below:

  1. Log-in with your current ticket account information ( email address and password used to purchase .the tickets)
  2. Once logged in, click PROFILE in the My Account Menu. 
  3. Clear the current email address in the contact details, enter the new email you wish to receive your tickets to and click UPDATE ACCOUNT. Once you receive  a notification saying, “Updated Successfully” you are all set!

Transportation & Parking


Where do I park?

North of Southern Hills Country Club off-site PGA Public Parking will be complimentary and located at the Tulsa Promenade - Macy’s Parking Garage (5097 E 43rd St, Tulsa, OK 74105). Lot General Public North will only be open Thursday, May 19 - Sunday, May 22, 2022. Monday, May 16 - Wednesday, May 18, 2022, PGA Public Parking will only be available at Lot General Public South.

South of Southern Hills Country Club off-site PGA Public Parking will be complimentary and located at the Mabee Center (2599 E 81st St, Tulsa, OK 74136). As you approach the Mabee Center, please follow signage and traffic control to PGA Public Parking (Lot General Public South). Lot General Public South will be open Monday, May 16 - Sunday, May 22, 2022. It will be the only PGA Public Parking lot open, Monday - Wednesday.

Complimentary shuttle service will be provided to and from the Main Spectator Entrance at Southern Hills Country Club. There will be no public parking at Southern Hills Country Club during Championship Week.

Please review the Transportation & Parking section of the Spectator Guide to learn more.

Will there be an additional charge for parking?

No. PGA public parking will be available for all ticketed spectators and volunteers free of charge. Please review the Transportation & Parking section of the Spectator Guide to learn more.

Where should I be dropped off or picked up if using a rideshare service?

Spectators electing to utilize UBER, Lyft, or other rideshare services must be picked up and dropped off at the PGA Championship’s Official Rideshare lot located at the Southern Hills Tower (2431 E 61st St, Tulsa, OK 74137). Please review the Transportation & Parking section of the Spectator Guide to learn more.

Are there bike racks available?

Bike racks will only be available at the Main Spectator Entrance (South).

Where is handicapped parking located?

ADA Parking for guests with mobility devices will be located at RiverGate Church (1439 E 71st St, Tulsa, OK 74136). Wheelchair accessible shuttles will transport guests from ADA Parking to the Championship. You will need a verified Disabled Person Parking placard, permit, or license plate to enter this parking lot. The person to whom the placard or plate is issued must be present in the vehicle, as a driver or passenger.

There will be separate ADA parking at the front of Lot General Public South located at the Mabee Center (2599 E 81st St, Tulsa, OK 74136) for guests who do not have mobility devices.

Please note that it’s against the law to park in an accessible parking space without the required ADA credentials or to fraudulently use someone else’s in order to gain access to ADA parking spots.

Food & Beverage


What is the Championship Inclusive Food & Non-Alcoholic Beverage Program?

Exclusive to daily Championship Ticket holders (Thu-Sun), the Inclusive Food & Non-Alcoholic Beverage Program brings convenience, flexibility, and value to the spectator experience on-site. At all concession venues throughout the grounds, daily Championship Ticket holders (Thu-Sun) may redeem food and non-alcoholic beverage offerings at no additional cost.

All alcoholic beverages may be paid for with any accepted cashless payment method such as a credit card, debit card or Apple Pay.

Who has access to the Championship Food & Non-Alcoholic Beverage Program?

All daily Championship Ticket holders (Thu-Sun) have access to the program.

Grounds Ticket holders, Club 1916 Ticket holders, PGA Premier Hospitality Ticket holders, Volunteers, and other credentials do not have access to the program but may purchase food & beverage at all concession venues throughout the grounds.

Note: The Championship Inclusive Program is not active Monday, Tuesday or Wednesday.

I am a Championship Ticket holder (Thu-Sun). How do I receive my daily Championship Inclusive wristband to redeem food & beverage?

All Championship Ticket holders (Thu-Sun) arriving through the Main Spectator or 61st Street Entrance will be required to enter the grounds through the Wanamaker Gates. Upon entry, your mobile ticket will be scanned and you will receive a daily Championship Inclusive wristband that becomes your means to redeem entree, snack, and non-alcoholic beverage items at all on-course concession venues.

I am a Club 1916 Ticket Holder. How do I access food & beverage offerings included in my ticket package?

All upgraded food & non-alcoholic beverages offered within Club 1916 are available at no additional cost to Club 1916 Ticket holders. Alcoholic beverages will be available for purchase within the club.

Upon entry to Club 1916, ticket holders will receive a daily wristband providing access to the club and food & beverage offerings within for the day.

Note: Club 1916 wristbands do not provide access to the Championship Inclusive program at on-course concession locations.

I am a Championship Ticket holder (Thu-Sun) and I am bringing my children to the Championship through the Junior Admission Policy. Do they receive access to the Championship Inclusive Program?

No. Juniors who attend the Championship through the Junior Admission Policy do not receive access to the Championship Inclusive Program. Food & beverage is available for purchase at all concession venues throughout the grounds.

What food & beverage items are available through the Championship Inclusive Food & Non-Alcoholic Beverage Program?

All food and non-alcoholic beverage items at concession venues throughout the grounds are available to daily Championship Ticket holders (Thu-Sun) at no additional cost.

Offerings include, breakfast sandwiches and biscuits, bagels & cream cheese, hot dogs, beer brats, fry bread tacos, pulled pork sandwiches, butcher’s grind hamburgers, beyond burgers, turkey BLT wraps, chicken caesar salads and unique daily specials. Snack items such as cookies and chips and non-alcoholic Pepsi products are also available.

Click here to view a full list of inclusive menu items.

All alcoholic beverages are for purchase.

Where can I redeem food & beverage as a daily Championship Ticket holder (Thu-Sun)?

Daily Championship Ticket holders (Thu-Sun) may redeem food & non-alcoholic beverages at no additional cost at all concession venues throughout the grounds.

Are there options for individuals with dietary restrictions?

Yes. Additional vegan and vegetarian options not listed on menu boards are available upon request. If you have an allergy or ingredient related question, please speak with a member of our team at any on-course concession venue.

What is the ordering and checkout process?

As you approach a concession venue you will observe signage labeling items as ‘entrees’, ‘snacks’, or ‘beverages’. All daily Championship Ticket holders (Thu-Sun) may redeem two (2) entree items, two (2) snack items, and two (2) non-alcoholic beverage items per transaction.

At Market concession venues you will be permitted to grab food & beverage items from display cases and serving stations before proceeding to the register. At beverage stations, you will order directly with a register attendant.

At all concession venues, simply present your Championship Inclusive wristband to the attendant at the register to checkout.

Alcoholic beverages and any items beyond the inclusive transaction limit of two (2) entree items, two (2) snack items, and (2) non-alcoholic beverages may be purchased with any accepted cashless payment method.

Is there a limit on the number of transactions I can make?

No, however, in order to reduce food waste and unauthorized sharing of Championship Ticket benefits, any abuse or excessive utilization of the program may result in the suspension or revocation of access, as determined in the PGA’s sole discretion.

If I transfer a Championship Ticket to a friend or guest, is the Championship Inclusive Food & Non-Alcoholic Beverage Program still accessible to them?

Yes. All spectators entering the grounds with a Championship Ticket (Thu-Sun) will receive access to the Championship Inclusive program.

What if I want to purchase items that are not eligible to be redeemed at no additional cost? For example, alcoholic beverages or items on behalf of a non-Championship Ticket holder.

All alcoholic beverages may be paid for with any accepted cashless payment method such as a credit card, debit card or Apple Pay. If you wish to purchase items above and beyond the standard inclusive transaction limit of two (2) entree items, two (2) snack items, and (2) non-alcoholic beverages those items may be paid for using any accepted cashless payment method as well.

Can I bring my own water into the grounds? What about specific food for dietary purposes?

Yes, each spectator, regardless of ticket type, is permitted to bring one unopened bottle of water into the grounds. Spectators with particular dietary needs are also permitted to bring limited food items onto the grounds. Permitted food items include baby formula and food

Can I come back and pick up my Championship Inclusive wristband later in the day?

No, wristbands must be applied upon entry into the course grounds and should not be removed at any point while on the Championship grounds. Spectators are reminded that the PGA Championship has a no daily readmission policy and that Championship Inclusive wristbands are not a form of admission.

I have lost my wristband or it has been applied too tight. Can I receive a replacement?

If you need a replacement wristband because it has been lost, please bring your mobile admission ticket, a copy of your confirmation or ticket delivery email from Festival Ticketing, and your photo ID to the Admissions Office near the Main Spectator Entrance.

Individuals requesting a replacement wristband may incur a $25.00 fee and will not be issued to spectators who are unable to present any of these proof of purchase items.

If you need a replacement wristband because it has become too tight, please visit the Food & Information Tent near the PGA Shops.

SIGN UP FOR OUR NEWSLETTER
Keep yourself informed with all of the information and news from the PGA Championship.
We appreciate your interest in and excitement for the PGA Championship. We will be sharing important updates as they become available.